Privacy policy

Celluviaa.com Privacy Policy

Last updated: 15 January 2026

Celluviaa.com operates this online shop and the associated website, including all information, content, features, tools, products and services, in order to offer you, as a customer, a personalised shopping experience (hereinafter โ€œthe Servicesโ€). Our shop is based on Shopify, which provides us with the technical infrastructure to deliver the Services.

This Privacy Policy describes which personal data we collect, use or disclose when you visit our website, use our Services, place an order or otherwise communicate with us.

In the event of any conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall take precedence with regard to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read it and agree to the use of your data as described.

What personal data do we collect?

By โ€œpersonal dataโ€ we mean information that identifies you directly or can be associated with you. Anonymous or fully anonymised data is not considered personal data.

Depending on how you use our Services, we may collect or process the following data:

1. Contact information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

2. Payment information

  • Credit or debit card details

  • Payment details

  • Transaction data

  • Payment confirmation

3. Account information

  • Username

  • Password

  • Security settings

4. Order and transaction data

  • Products you have viewed

  • Items in your basket or on your wish list

  • Purchases, returns or cancellations

5. Communications with us

  • Messages to customer support

  • Enquiries or complaints

6. Device data

  • IP address

  • Browser type

  • Device type

  • Network data

7. Usage data

  • How and when you use our website

  • Which pages you visit

Where does your data come from?

We receive your data from the following sources:

  • Directly from you, e.g. when you create an account or place an order.

  • Automatically, e.g. via cookies or when you visit our website.

  • From service providers who work on our behalf (e.g. payment providers, shipping providers).

  • From partners or third parties with whom we work.

What do we use your data for?

We use your personal data for purposes including:

1. Providing and improving our Services

This includes:

  • Processing your order

  • Payment processing

  • Organising shipping

  • Customer service

  • Personalised product recommendations

  • Improving our shop

2. Marketing and advertising

We may use your data to:

  • Send you offers by email or text message

  • Show you personalised advertising

  • Remind you about products in your basket

3. Security and fraud prevention

We use your data to:

  • Prevent fraud

  • Detect misuse

  • Ensure secure payments

If you have an account, you are responsible for protecting your login details. Never share your password with third parties.

4. Communicating with you

We use your data to:

  • Respond to support enquiries

  • Inform you of your order status

  • Resolve returns

5. Legal reasons

We may process data in order to:

  • Comply with laws

  • Comply with court orders

  • Resolve legal disputes

Do we share your data?

Yes, in certain cases we share your data with third parties, for example:

  • With Shopify as our technical platform

  • With payment providers such as Stripe or PayPal

  • With shipping providers for delivery

  • With marketing partners for advertising

Your data may also be disclosed:

  • If you expressly ask us to do so

  • In the context of a sale of the business or a merger

  • Where we are legally obliged to do so

Relationship with Shopify

Our shop is operated via Shopify. Shopify processes data on our behalf and may also use it for its own purposes in order to improve its platform.

You can find details in the Shopify Consumer Privacy Policy.

Links to third-party providers

Our website may contain links to external sites. We are not responsible for their data protection practices. Please review the privacy policies of these providers yourself.

Childrenโ€™s privacy

Our Services are not directed at children. We do not knowingly collect data from minors. If you believe that a child has provided us with data, please contact us so that we can delete it.

Data security and retention

No data security can be 100% guaranteed. However, we make every effort to protect your data as well as possible.

We retain your data for as long as necessary for:

  • Your orders

  • Legal requirements

  • Fraud prevention

Your rights

Depending on where you live, you may have the following rights:

  • Access to the data stored about you

  • Erasure of your data

  • Correction of inaccurate data

  • Data portability

  • Unsubscribing from marketing emails

If you live in the EU or the United Kingdom, you have additional rights, such as:

  • Objection to data processing

  • Restriction of processing

  • Withdrawal of your consent

You can exercise these rights by email.

Complaints

If you are dissatisfied, you can:

  • Contact us directly

  • Lodge a complaint with your national data protection authority

International data transfers

Your data may be processed outside your country, e.g. in the USA. In doing so, we use legally recognised safeguards such as standard contractual clauses.

Changes to this Privacy Policy

We may change this policy at any time. The current version will always be published on our website.